How to get Great Customer Service over the phone

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How to get Great Customer Service over the phone

Postby Pet » 01 Apr 2011, 14:14

http://www.ehow.com/how_5123217_great-customer-service-over-phone.html



Number 7 is great! I've had to do it!

... screamed in frustration "I WANT TO SPEAK TO A HUMAN!!! HUMAN!!!!".
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Re: How to get Great Customer Service over the phone

Postby Tomsk » 02 Apr 2011, 19:45

oh that just fxxxxxxxxxxx me offf....
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Re: How to get Great Customer Service over the phone

Postby Ice.Maiden » 02 Apr 2011, 21:16

I agree. There's nothing worse than those automated thingies.
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Re: How to get Great Customer Service over the phone

Postby kg » 15 Apr 2011, 01:03


"0" (zero) usually works for me, on most automated sites.
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Re: How to get Great Customer Service over the phone

Postby Ice.Maiden » 15 Apr 2011, 19:03

At least some of our banks are now realising how much their customers hate talking to a non-entity, and're getting rid of the automated rubbish and putting you through to a real live person again.
Trouble is, I have to keep asking them to repeat things because I can't understand their accents!
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